Kaizen Asset Management Services takes home 3 awards at prestigious Gulf Real Estate Awards 2019

Dubai, UAE – 2nd April 2019: Kaizen Asset Management Services (KAMS) proudly announces receiving recognition with three awards at the 3rd edition of the Gulf Real Estate Awards ceremony which took place from the 26th to the 27th of March 2019. The awards include the prestigious Best Owners Association presented to by His Excellency Sultan Butti Bin Mejren, Director General of Dubai Land Department in addition to the Best SME/Youth Projects and Best Media and Communications awards. Kaizen Asset Management Services were also nominated in the Best Customer Experience, Best Employer and Best Real Estate Consultancy categories. The winners of the Gulf Real Estate Awards, the GCC’s most prestigious industry institution, recognising and rewarding excellence across the real estate in the region took place at The Ritz-Carlton DIFC. Altogether, there were twenty-one category award winners, competing against the region’s most prominent companies from diverse industries. The awards aim to support organisations and businesses as a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development. “Timing, perseverance, and twelve years of working diligently made this possible. We at Kaizen are dedicated to improving the community management sector within real estate and we always strive to deliver more than is expected. We are passionate about what we do and most of all we are passionate about our clients,” commented Fadi Nwilati, CEO, Kaizen Asset Management Services. With live transparent judging and benchmarked feedback reports for all the finalists, the Gulf Real Estate Awards continues to raise the bar in industry standards and Kaizen Asset Management Services endeavors to break new boundaries in the pursuit of excellence.

Working to live or living to work!

It is without a doubt that work can help us find ourselves, make a difference, and perhaps to live a happy life. But in this pursuit of happiness, we sometimes forget that we also have lives to live and times to spend with our loved ones. That’s why it’s important to strike some balance here between life and work to avoid stress and to maintain a healthy wok atmosphere.

The old saying goes: ‘healthy body, healthy mind.’ That’s why if you want to physically feel well, you have to maintain your mental health and vice versa. That can be achieved by doing daily exercises and eating healthy food. You can’t keep working like a machine without taking breaks, and you can’t keep thinking about work or take it home with you. This won’t only ruin your family relationships but worse still, the stress caused by such behavior can cause other physical problems like high blood pressure or heart diseases.

So if your life is all about work, then you’ve missed a lot of interesting and positive aspects of life that make you an interesting person to other people, especially to employers. Thus, having other interests outside the work environment helps to improve your social skills and to build a well-rounded and sophisticated character that will eventually make you more attractive to people, and you can share those experiences with them. That’s why it’s important to have hobbies and activities and include them in resumes. Because most employers look for such qualities in employees.

It’s sad how some employees don’t get how important mental health is in the workplace. Studies have shown how dangerous and risky ignoring mental health could be. In some cases, it can lead to stress-related illnesses, depression and even burnout. This happens when employees suffer a great amount of pressure and stress that could be caused by outrageous workloads, eventually leaving them with a feeling that their work isn’t being appreciated.

In conclusion, we only live once. So if you do feel you’re acting all spooky and out of character, then perhaps it’s time for you to take a break and to really start looking into your work-life balance. To maintain a good work-life balance, we all should take some personal time off when it’s necessary, breaks should be taken all the time, doing exercises, going on holidays, spend time with friends and family, eat healthy food, get enough sleep, and above all, we shouldn’t bring work home with us.

Real Estate Customer Service: The rise of chatbots

It’s 2020, and chatbots have truly evolved and have an impact on every aspect of our lives. Facebook Messenger to Skype, we talk and interact intelligently with them on a daily basis. Chatbots have revolutionized the way we buy, sell and rent properties but most of all they revolutionize the way we interact with the end-user.

In 2016, we saw Facebook, Microsoft and Google launch their chatbots, post this AI-applications started to boom. AI platforms are improving at such a rapid rate and will help not only business run more efficiently, they will most of all assist with enhancing customer experience. In real estate we have identified the importance of incorporating these technologies to engage with customers in addressing questions that don’t need human input. The success of chatbots have been tested across industries like healthcare and e-commerce and the overall ROI on customer engagement has been exponential. Here are 5 reasons why chatbots in real estate customer service will guarantee you success:

24/7 Support:

Humans have constraints and deadlines and cannot be available 24/7, here comes chatbots in real estate being available round the clock, 365 days a year. Customer queries can be addressed even outside operational hours.

Focus on User Experience:

Customers today expect support customized to their specific needs. Fast paced customers today do not want to partake in the phone loop disaster, they want instant gratification. Chatbots in real estate are built around the general concerns that the sector’s customers experience, and address issues with relevant content. Chatbots have the ability to process data, perform calculations in the power of thousands in a matter of seconds.

Managing High Volume of Queries:

The real estate sector experience cycles and in some of these cycles we see a spike in queries. These increase in queries naturally translates into an increase in labor and training costs. Through chatbots, real estate management companies can easily handle large volume of queries and offer a uniformed customer engagement experience.

Chatbots align to the Modern Customer:

The modern customer is everywhere. E-mails, social media chat platforms, message reminders and companies need to be present on all these platforms in the near future. Chatbots can help integrate the engagement experience across all platforms.

Chatbots reduce human error:

Sometimes humans forget, but chatbots don’t forget. Chatbots have access to enormous information and can help answer queries accurately. The cognitive technology incorporates customers responses and provide accurate automated responses.

Chatbots are a win-win situation for the customer and business. Automating a certain portion of the customer service funnel can result in considerable savings for businesses. A single chatbot can handle thousands of request at any single time and can ensure no increase in headcount. In the US alone chatbots help with $23 Billion dollars savings in the customer service industry. The UAE AI adoption in customer service is increasing and this can only boost the bottom line for UAE real estate entities. Chatbots also act as great stress reducers for customers wanting to make a quick decision. At this stage though it’s  important to note that chatbots aren’t replacing a traditional customer service or sales role, but they instead act as a supplement to enhance a strong customer service experience.