Success Story – KAIZEN Handover of Fortunato

Fortunato is a new, 326-unit development comprised of residential apartments and townhouses in Jumeirah Village Circle, Dubai. KAIZEN was appointed in 2015 to manage the administration and handover of the project from the developer to the owners.

The Process

The first step for KAIZEN was the implementation of the SOPs (Standard Operating Procedures) to facilitate successful and hassle-free handover to the owners. In the first stage, notices were sent to all the owners outlining the guidelines and requirements for the handover. KAIZEN’s goal was to ensure a quick and straightforward process for the owners in which all processes and documentation adhered to governmental rules and regulations whilst also meeting the developer’s requirements.

Kaizen requested that the documents required for handover were provided two weeks in advance. The handover appointments were scheduled to take place in the office in Bay Square, Business Bay. (This has ample parking and was convenient for all parties.)

A dedicated customer service number was created so that owners could contact KAIZEN directly with any questions or concerns throughout the handover process. KAIZEN also implemented a payment-notification system that was sent to the owners every two days with the list of receivables. This allowed owners to see the status of payments made to the developer.

The Challenge

One of the biggest challenges was contacting the owners as this could delay procedures. KAIZEN successfully implemented a system to find the owners using different social networking websites. They also approached the banks to obtain contact information for owners who had mortgages.

The Outcome

During a period of less than two months, 199 units were successfully handed over. KAIZEN’s ongoing communication, ease of access and provision of additional information proved to be very helpful to the community. Examples of this included: information packs allowing owners to see an itemized list of fees, complete move-in process details, obtaining DEWA connection, snag report, and making available point-of-contact detail for any follow-up needs. The call center number also provided an added layer of support and comfort for owners contributing to the overall success of the process.


As a UAE-based company, KAIZEN has years of experience working with local authorities and a strong understanding of the laws and regulations. In addition, KAIZEN has the expertise and experience to anticipate the needs and requirements of developers and owners to ensure smooth handover processes in the fastest possible time.


For more information on Owners Association Service Please Contact our Business Development Manager George Malakos at 00971 55 872 1069